NHS News

June 14, 2013 in Health by Tony Wright

NHS 2013


·        How do you find and use health information?

·        Developing Integrated Health and Social Care across Manchester

·        Manchester Joint Strategic Needs Assessment (JSNA):  Call for Information

·        Patient and Carer Diaries

·        Finding the right GP Practice for you and your Family

·        Manchester CCGs and MacMillan Cancer Support

·        Patient and Public Involvement

·        Patient Services, NHS England, Freedom of Information and Independent Complaints Advocacy Contact Details

 ·        Being Active for Better Mental Health

·        Patient User Partnership (PUP) Cancer Services (Wythenshawe Hospital)

·        “It’s a Wonderful Life”… Let us Help you Get it Back!

·        Festival of Public Health UK

·        RCN Bulletins Jobs Fair

·        The Intelligence Hub Analysis Tool (IHAT)

·        Trans Resource and Empowerment Centre Research Report

·        Whit School Holiday Activities

How do you find and use health information?

The NHS produces lots of health information, from leaflets and letters to websites and videos, and we’re not alone. There are hundreds of websites, magazines, blogs and TV programmes about health and healthcare that offer seemingly endless information. For some people, this can mean a wealth of useful – and not so useful – sources of information, whilst for others it can be confusing or even frightening.


We want to produce the best health and healthcare information possible and we want to make sure that what we produce is useful, clear and easy to find when you need it. Something that’s not always easy to do in a city as diverse as Manchester. That’s why North Manchester Clinical Commissioning Group has teamed up with Deakin University in Melbourne who are world experts in how people find, understand and use health information. The project will look at how people use this kind of information to help them stay healthy and independent or to manage an illness or longer term condition. We want to find out what works well for different people so we can make sure that each person is given exactly the right kind of information and support when they need it.


You can help us to do this by taking our quick online survey. It should only take about five minutes and it will help us to improve the information and support that we offer to you and people like you.


Click here to take our five minute survey.


Developing Integrated Health & Social Care across Manchester

For the past few months, colleagues from across health and social care have been working together on a new approach, to care and support people who live with chronic health conditions. This collaboration work is referred to as integration.  Integrated care will probably not affect most people, as the teams only deal with small numbers of people in each GP practice where they’ve been set up. Manchester Clinical Commissioning Groups believe that increasing partnership working between health and social care professionals in this way will mean a better experience for patients.


North Manchester CCG has developed Integrated Neighbourhood Care teams. These are teams of local workers – social workers, district nurses, doctors, active case managers and others who work with GP practices. So far, integrated neighbourhood care teams have been set up around GP practices in the Cheetham and Crumpsall areas. From July, we plan to extend this approach to the Ancoats, Clayton, Beswick and Openshaw areas of north Manchester. The idea is to find people early so that services can organise the best package of support to prevent them from becoming ill and going into hospital. A specially developed system helps the team to find the patients who are most at risk of going into hospital. The team then look at what each local service, including other services outside the core team, could do to help the person stay healthy, independent and out of hospital. This support could be anything from arranging carers or adaptations to their home to setting up nursing care or even sending text messages to remind them to take their medications. Each patient cared for by these integrated teams will be allocated a key worker who is responsible for managing their support and who will be their main contact while they’re looked after. The key worker will build a package of support around each patient after meeting with them to agree what the person most wants to achieve in terms of increased independence, self-management, etc.


Central Manchester Clinical Commissioning Group and partners are engaging with patients who are under the care of their new Practice Integrated Care Teams. These teams provide care to those people most at risk of hospitalisation, enabling them to stay in their home and receive care there instead. This is a new way of providing care and the views of patients and carers is one of the key ways of assessing whether the teams are working well. Patient diaries and structured telephone interviews are being used  to gather this information which will help inform the furtherdevelopment of integrated care in Manchester in the months ahead. If you would like an information leaflet, please email talkinghealth@manchester.nhs.uk.


The four key partners for the integration work in South Manchester are: South Manchester Clinical Commissioning Group, University Hospital of South Manchester, Manchester City Council and Manchester Mental Health and Social Care Trust. They are working together to develop integrated ‘neighbourhood’ teams initially in two locality patches, Wythenshawe and Withington and Fallowfield. The joint aim is to improve the health and well-being of patients and their carers, improving professional experience and knowledge, and delivering sustainable care to patients within a challenging financial climate.


In January a launch event was held at the Forum, Wythenshawe. A range of stakeholders attended including staff from all disciplines, Community Nursing, General Practice, Social care, Mental Health, local councillors, patient representatives and Third Sector voluntary organisations. All participants submitted individual pledges at the end of the session detailing their personal commitment to shaping and delivering this agenda.


During April and May, colleagues from the core Neighbourhood Team have been visiting the thirteen practices in the two pilot patches to run ‘mock’ multi-disciplinary team sessions and test the team process model. These sessions have also provided an opportunity for practices to meet the Neighbourhood Teams, to comment on how they envisage the teams will operate and to ask any questions ahead of go-live.  A Neighbourhood Team information leaflet is available by emailing talkinghealth@manchester.nhs.uk.


Self-help and support groups in North Manchester

In a recent survey, one of the things that North Manchester patients told us was that they wanted more access to self-help and support groups. Local support groups provide an important opportunity for people to meet others who are going through the same things – they might be for people undergoing cancer treatment, those who have had a heart attack or stroke or patients who are newly diagnosed with a long-term condition like diabetes, COPD or chronic kidney disease.


We really want to know more about what groups exist in North Manchester, where they meet and how patients can be introduced. We want to do this so that we can share this information with doctors, nurses and other professionals in North Manchester so that they can help put patients in touch with the groups that can help them.


If you run, attend or support a local self-help or support group in North Manchester, we’d love to hear from you. Tell us what the group is, who it’s for, and how people who might want to join can get in touch. Contact j.palfreyman@nhs.net if you want to provide details or would like to know more.


Manchester Joint Strategic Needs Assessment (JSNA): Call for information

In preparation for the next update of the Joint Strategic Needs Assessment (JSNA), the Manchester Health and Wellbeing Board would like your help to understand what effect different issues have on the communities and people of Manchester. We are inviting local people, groups and organisations to send in any information they have about how the needs of people are being – or not being – met by existing services.


David Regan, Director of Public Health in Manchester said, “For the first half of this year, the Health and Wellbeing Board has decided to consider six topics in detail: long term conditions; alcohol/liver disease; early detection and prevention of cancer; early help for children and young people; dementia and tuberculosis (TB). We will be looking at other topics later on in 2013.”


If you would like to provide us with some information for consideration as part of the JSNA, you can do so using the simple form attached to this e-bulletin. However, we are also happy to accept other types of evidence, such as written submissions, existing reports and statistics, survey responses or individual testimonies etc. if you would prefer to respond in that way.


Please send us your evidence by e-mail to JSNA@manchester.gov.uk or by post to Public Health Manchester, Manchester City Council, P.O. Box 532, Town Hall, Manchester, M60 2LA by Friday 7th June2013.


If you need advice on what to submit, or would like more details on the JSNA process in Manchester, please contact Neil Bendel at n.bendel@manchester.gov.uk or by telephone on (0161) 234 4089.


Please pass this request on to anyone else in your network who you think might have information or data to contribute to the JSNA.


Patient and Carer Diaries

Are you living with/or caring for someone with a long-term health condition in Manchester? Manchester Clinical Commissioning Groups are looking for patients and /or their carers to keep a diary and share their experiences of using local NHS services. We are looking for people who live with long-term health conditions, for example, diabetes, epilepsy or asthma. Also you may live with mental health problems or have recently had a stroke and want to share your views of NHS services. The patient / carer diaries give you the opportunity to share with us your experiences of using NHS services across Manchester and if you are supported by a carer they can also share their experiences in the diaries. You must be living in and be registered with a GP in Manchester to complete a diary. The diaries need to be kept for a minimum of 8 weeks. At the end of the 8 weeks the diaries will be returned via a freepost envelope. All of the information in the diaries will be anonymised and used to influence developments/changes in local services. The diaries can be returned to the patient and carer if requested. You can look at a copy of a diary here and if you are interested in being involved, please email talkinghealth@manchester.nhs.uk or call 0161 765 4168 for further information.

Congratulations if you have just discovered you are pregnant.We are also looking for women who may have have just found out they are pregnant to keep a diary of their pregnancy and their journey through NHS services. If you are interested in being involved, please email talkinghealth@manchester.nhs.uk or call 0161 765 4168 for further information. You must be living in and be registered with a GP in Manchester. Approximately at the end of 9 months, the diaries would be returned via a freepost envelope. All of the information in the diaries will be anonymised and used to influence developments/changes in local maternity services. The diaries can be returned to the women if requested.

Finding the right GP practice for you and your family

Every now and then, people find that they need to register with a new GP practice. Whether it’s because they’ve just moved house, changed job or aren’t yet registered, it’s always useful to know where to look for information.


Most people will have a choice of GP practices nearby. You don’t have to register with the one nearest to you, but you should choose one that is easy for you to get to. Each GP practice works within specific local areas called ‘practice boundaries’. Practices can still register patients who live outside this area at their discretion, but they have to register patients who live within their boundary if their list is open. The practice should be able to show you theirs. Many patients also consider the following when choosing a GP service:

o  Opening hours

o  Choice of male or female GPs

o  Close to home or work

o  Friendly staff

o  Particular services or clinics

o  Availability of other services

o  Can you see a GP on the same day?


Much of this information should be easy to find out by phoning or visiting the practice, but there are some online resources that can provide useful information on your local GP practices. This means you can find out more about surgery times, the services they offer and how they compare.


NHS Choices – www.nhs.uk – provides lots of information about local NHS services including GP practices. To search for GPs in your area just type your postcode or area into their GP search page – http://www.nhs.uk/Service-Search/GP/LocationSearch/4. NHS Choices will provide summaries of all the GP practices in your area including performance information, survey results and patient reviews. You can click on each summary to go through to the practice page where you’ll find lots more information about doctors, nurses and other staff, opening hours, clinic times and additional services to help you find the one most suited to your needs.


The NHS in Manchester website – http://www.manchester.nhs.uk – also has information about local services, including information about GP services in Manchester here: http://www.manchester.nhs.uk/getinformed/gpinformation/ and a helpful leaflet on registering with a GP in Manchester here: http://www.manchester.nhs.uk/document_uploads/gp_information/Choose_Well_GP_Registration_Lft.pdf


Finally, for all enquiries and complaints about primary care services  (GPs, Dentists and Opticians) contact NHS England:

o  Phone: 0300 3112233

o  Email:    nhscommissioningboard@hscic.gov.uk

o  Post:      NHS Commissioning Board, PO Box 16738, Redditch B97 9PT


Manchester CCGs and MacMillan Cancer Support

Plans are now underway for the three Manchester CCGs to work with MacMillan Cancer Support to improve the way that cancer services are delivered in the city. We are really keen to speak to people who have experience of cancer, or anyone who has cared for someone with cancer, to help us get this important programme of work right for the large numbers of people in Manchester who are affected. For more information about any of this work, please contact Sandra on 0161 765 4177 or email talkinghealth@manchester.nhs.uk


Patient and Public Involvement

Do you attend a patient / carer support group in Manchester? If you are interested in a member of the Communications and Engagement Team coming along to speak about patient and public involvement in Manchester Clinical Commissioning Groups at one of your meetings or hold an information stall at a local event, please email talkinghealth@manchester.nhs.uk with details and information.


Patient Services, NHS England, Freedom of Information and Independent Complaints Advocacy Contact Details

For all patient enquiries, complaints and MP letters about Manchester Clinical Commissioning Group services please contact:

Patient Services, Greater Manchester Commissioning Support Unit (GMCSU)

Phone: 0161 212 6270

Email:    patientservices.gmcsu@nhs.net

Post:      St James’s House, Pendleton Way, Salford M6 5FW


For Freedom of Information (FOI) requests about Manchester Clinical Commissioning Groups services contact:

Email:    foi.gmcsu@nhs.net

Post:      St James’s House, Pendleton Way, Salford M6 5FW


For all enquiries and complaints about primary care services  (GPs, Dentists, Opticians and Pharmacies) contact:

NHS England

Phone: 0300 3112233

Email:    nhscommissioningboard@hscic.gov.uk

Post:      NHS Commissioning Board, PO Box 16738, Redditch B97 9PT


For independent complaints advocacy support  for patients and carers contact:

Independent Complaints Advocacy (ICA) 

Phone: 0808 8010390

Email:    boltonica@carersfederation.co.uk

Post:      5th Floor, Arthur House, Chorlton Street, Manchester, M1 3FH




Being Active for Better Mental Health

Duration: 1 day course (9.30-16.30)

Dates: 25th June 2013                       

26th Nov 2013

Course Aims:

-            To show evidence of the benefits of physical activity for mental health and general well being

-            To practise using behaviour change models and techniques, with individuals and groups, to help    motivate clients to be more physically active

-            To increase the confidence of the course participants, in helping others to become more physically active

 Target Audience:

Frontline workers and volunteers in health, social care or community settings, working with individuals or groups

Trainers: Serena Kent & Shamin Malik

Venue: Training Room, Public Health Development Service, Victoria Mill

Booking a Place on Training: Contact Peter Stretton, Training Administrator on 0161 248 1757 or email: peter.stretton@mhsc.nhs.uk


You will need to complete an application form which you can find on http://www.mphds.org/mphds/training/training.html


The form needs to be returned to Peter Stretton on Fax: 0161 248 1751 or

Manchester Public Health Development Service, 1st Floor Fallowfield Library, Platt Lane, Fallowfield, Manchester, M14 7FB


Patient user partnership (PUP) cancer services (Wythenshawe Hospital)

PUP are a small group which brings together patients, relatives, carers and professionals (known collectively as ‘users’) to discuss issues which affect people with cancer. The PUP group puts forward ideas and offers views and experiences to influence and improve the development of cancer services at Wythenshawe and Withington Community Hospital, making things better for patients who have already developed cancer as well as those who are at risk from getting cancer.

·        Have you had cancer or looked after someone with cancer?

·        Do you want to have a say in how patients with cancer at our hospitals are looked after?

·        Are there things that we could do better? Do you want to help make things better for people with cancer?

·        Do you work with patients and carers who will be interested in getting involved in this group?

If the answer is yes to any of these questions please drop into the Macmillan Cancer Information and Support Centre, Wythenshawe Hospital, ground Floor acute block- opposite the café- or contact the centre on 0161 291 4875/4876


“it’s a wonderful life”…Let us help you get it back!!


Then you need to join us on the H.O.P.E.(help overcome problems effectively) course at the Macmillan cancer information and support centre, Wythenshawe Hospital.These 6 week  courses will help to rediscover your strengths,make the most of the good things in your life and manage the day-to day impact of your condition.


We run the HOPE course 3 times a year- usually January/February or May/June and September/October-For all patients with any cancer diagnosis.Contact or call in the centre for more information and to book a place- tel: 0161 291 4876.


Festival of Public Health UK

The University of Manchester is pleased to announce the 2nd Festival of Public Health UK will be taking place at the University of Manchester on July 4th. The Festival proved to be a resounding success last year and we have taken into account all of the feedback we received to make further improvements for this year’s event.


Full details of the event can be found at www.festivalofpublichealth.co.uk where you can register and submit abstracts. The abstract submission process is open straight away and it will close on 31st May.


The guest speakers will be providing plenary lectures and workshops at the festival. These include:


Professor Sir Liam Donaldson, Chief Medical Officer for England 1998 – 2010

Professor David Colquhoun, Creator, DC’s Improbable Science, University College London

Professor Ian Jacobs, Dean of Faculty of Medical and Human Sciences, University of Manchester

Professor Tony Redmond, Chair, Foreign Medical Teams Working Group, World Health Organisation

Professor Darren Shickle, Head of Academic Unit of Public Health, University of Leeds

Dr Michael Donmall, Director, National Drugs Evidence Centre

Dr Arpana Verma, Director, Manchester Urban Collaboration on Health


This year the Festival will start earlier and finish earlier (10 – 5), have improved delegate materials, and we will provide lunch and tea/coffee. There will be a small charge for the Festival to take these changes into account but we have kept these low to keep the festival accessible to as many people as possible, with prices starting at £20 for concessions. The rates will be staggered over time so we advise booking early to make the most of the cheapest rates. Please see the website for more information.


Please find the Festival poster attached to this e-mail, and feel free to pass this around to anybody you feel would be interested in attending the event.


We look forward to seeing you on July 4th, if you have any further queries please email much@manchester.ac.uk.


RCN Bulletins Jobs Fair

The RCN Bulletin Jobs Fair is heading to Manchester on 3-4 July.  The event is aimed at nurses looking to develop their career or find a new job.  It is a free to attend event with a comprehensive seminar programme offering free advice to all nurses.


I have attached a pdf which has all the information to include on any newsletters you send out.

If you require any further information, please contact Tina Sutch  tina.sutch@rcnpublishing.co.uk or telephone 020 8872 3117 .


The Intelligence Hub Analysis Tool (IHAT)

Ever wanted to know the level of educational attainment, the crime level or population in a specific ward? All the information you need can now be found in one place.

The Intelligence Hub Analysis Tool (IHAT) is an interactive application which allows you to view and interrogate data. IHAT contains a wide range of statistical information relating to Manchester, which can be displayed on a map, data grid and bar chart. Other location-based data can be overlaid on the map to provide context for the data. The hub also offers links to advice on research, evaluation, commissioning and procurement.  

IHAT contains over 100 statistical variables, spanning different themes. Data can be exported for your own analysis. The themes, which include population, income, education and housing, broadly follow the themes identified in the State of the Wards and the Joint Strategic Needs Assessment reports, and are available for Manchester wards.

To find out more, or start your research, visit: www.manchester.gov.uk/IntelligenceHub.

Trans Resource and Empowerment Centre Research Report

In 2012, NHS North West commissioned the Trans Resource and Empowerment Centre to undertake a research project with the ultimate aim of helping transgender people get better access to health services. This report documents the findings of that project, which includes the obstacles the researchers encountered when trying to engage with GP practice staff.  It highlights the low levels of awareness of transgender issues, as well as openly transphobic attitudes. Click here to read the report.


Whit School Holiday Activities

There are only five weeks until the beginning of the Whit Holidays, 28th to 31st May, and MHA can provide the perfect holiday solution for children, aged 3 to 14 years, from 10am to 3pm each day for only £5.00 per child.


Each week includes sports coaching, crafts, arts, visits out plus lots more. For more information, please click here.


Places are limited so book asap.